SECURITY CONTACT
Get in touch with our security team for questions, documentation requests, or to report security concerns.
General Security Inquiries
Email: [email protected]
Subject: "Security Inquiry"
Response Time: 4 hours during business hours
Use For: General questions, compliance documentation requests
Security Incident Reporting
Email: [email protected]
Subject: "URGENT - Security Issue"
Response Time: 2 hours (24/7)
Use For: Suspected breaches, vulnerabilities, security concerns
Documentation Requests
Email: [email protected]
Subject: "Security Documentation Request"
Response Time: 24 hours
Use For: SOC reports, compliance certificates, security policies
Vulnerability Disclosure
Email: [email protected]
Subject: "Security Vulnerability Report"
Response Time: 4 hours
Use For: Responsible disclosure of security vulnerabilities
Support Hours & Contact Information
Business Hours
Monday - Friday
9:00 AM - 6:00 PM EST
Emergency support available 24/7
Mailing Address
Apex Pro AI Inc.
13194 US HWY 301 S STE 307
Riverview, FL 33578
Our Response Commitment
Security Reporting Guidelines
Include in Your Report
- • Detailed description of the issue
- • Steps to reproduce (if applicable)
- • Potential impact assessment
- • Screenshots or proof of concept
- • Your contact information
Our Process
- • Acknowledge receipt within 4 hours
- • Initial assessment within 24 hours
- • Regular updates on progress
- • Resolution timeline provided
- • Follow-up confirmation
Responsible Disclosure
- • Report privately to our team first
- • Allow reasonable time for fixes
- • Avoid accessing sensitive data
- • No public disclosure before resolution
- • Recognition provided when appropriate
Ready to Connect?
Choose the most appropriate contact method based on your needs.
Email Security Team Request Documentation
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2025. All Rights Reserved